Southern - Once rated the WORST opeator? | Failed Franchises #8: Southern Rail

Hello & welcome to the eigth episode of Failed Franchises. In this series I look at train companies that have failed at their franchise agreements or have been criticised by passengers & industry alike. Today I'm looking at Southern, a company that was embroiled in many strikes, temporary timetable reductions and ran a general poor service. But have they turned it around, are they as bad as they once were and, most importantly, are they a failed franchise?

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