Caledonian Sleeper NEW Seated Coach Review (Mk 5 Coaches)
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Date of Travel: 3 November 2019
Class of Travel: Seated Coach (Standard Class)
Cost of Ticket: £33 (One-way, railcard discount included)
Other info:
As I touched on in the video, a lot of things were broken on this train! Here is a list of things I found that were broken but I wouldn't be surprised if there were more!
Toilets would break be fixed and then break again (at one point, I had to walk 3 cars forwards to use the toilet!)
My locker initially worked but when I went to retrieve something a couple of hours later, it remained locked after entering the code and I had to get a crew member to unlock it!
A broken exit door,
The vents that blew air would temporarily stop. When they did power to plug sockets was lost!
Accessible style toilet door not locking,
The smaller toilets had manual doors. I found one of them that had a door that was off it's "rails"
No hot food due to a fault with a fridge in the kitchen.
As you can see, there is a lot that needs fixed on these trains! It seems to me that these trains could have done with another 6 months in testing to solve all the above problems before entering service. The Scottish government (who tender and regulate the Caledonian Sleeper franchise) should have allowed Caledonian Sleeper to delay entry of these new trains until the start of next summer to allow a smooth entry into service. Instead, the Scottish government would have fined them if the trains had been entered into service much later. In fact, Caledonian Sleeper were fined £177,000 for sub-par quality standards which, in part, included the delay of the new Mk 5 coaches entering service on the Highlander (London to Inverness/Aberdeen/Fort William) routes. My opinion is that the old trains were in fine working order and should have remained in service until April/May 2020 to ensure that the new trains were up to scratch while still allowing them to enter service in time for the peak tourist season.
A journey on the Caledonian Sleeper's new seated coach from Inverness to London is documented in this video. The route includes stops at several locations such as Aberdeen, Dingwall, Dundee, Euston, Fort William, Milton Keynes Central, Par, Preston, and London Euston. The video highlights various issues encountered during the trip, including malfunctioning toilets, a broken exit door, and a locker that failed to open after being locked. The travel took place in standard class with a ticket price of £33, which included a railcard discount.
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